Refund policy

Due to the nature of bath, body, and fragrance products, we cannot accept returns or exchanges on opened, used, or tested items.

If your order arrives damaged, contains the wrong item, or you experience a product quality concern, please contact us within 48 hours of delivery and include photographs of the issue. We will review each situation individually and work with you to find an appropriate solution.

Once an order has been accepted by the shipping carrier, delivery delays, lost packages, and shipping-related damage fall under the carrier's responsibility. We are happy to assist by providing any information required to support a claim with the carrier.